Privacy
policy

NEVERMADE is run by Duncan Kersbergen in the Netherlands, who is responsible for your personal data (the "controller" under the GDPR). Questions or requests: nevermadeoutdoorclub@gmail.com.

• Your account: your email address and password (the password is stored encrypted).
• Your profile: the name, username, profile photo, region, bio, experience level and favourite activities you choose to add.
• Your outings: when you record an activity: its type, start and end time, duration, distance, ascent, the GPS route, its title and notes, and the number of steps your phone counted (walks, runs and hikes).
• Your firsts and goals: the firsts you add, their status and when you completed them.
• Community: posts, comments and likes you make, who you follow, people you block, and reports you send.
• NEVERMADE+: whether you have a trial or subscription, and when it ends.

We don't collect your contacts, your photos (other than the one you choose as a profile photo), or advertising identifiers.

• While you record: your precise location is used to record your route. If you allow it, recording continues while your screen is locked, so the route doesn't stop. The route is saved with the activity.
• Finding places near you: your approximate location is sent to Mapbox to find parks and trailheads nearby and to plan a route there. NEVERMADE doesn't save it.
• Naming your places: to show where your outings started, your phone looks up the centre of a roughly 5 km area, never your exact position.

Location is only used while the app is in use or while a recording you started is running.

• To provide the app (contract): your account, recording and saving outings, your journal, statistics and firsts.
• Community and safety (legitimate interest): showing what you share, and reviewing reports so the community stays safe.
• Optional features (your consent): location, Motion & Fitness for steps, and mindset notifications. You can turn each off in the app or in your iPhone's Settings.

• Your activities are private by default: only you see them.
• When you share an outing, you choose "stats only" (the route stays private and the numbers go into your post) or "route and stats" (that activity becomes visible to everyone on NEVERMADE). You also choose whether a post is for everyone or only your followers.
• Your profile (name, username, photo) is visible to other NEVERMADE users, as far as your privacy settings allow.
• Moderators can read content that has been reported, to decide whether it breaks the community rules.

• Supabase stores your account and everything you save in the app (database, login and file storage).
• Mapbox receives your approximate location when you search for places nearby or plan a route, and shows maps. Map usage reporting (telemetry) is turned off.
• Apple provides maps on iPhone, step counts (Motion & Fitness) and, when available, payments for NEVERMADE+ through the App Store. We never see your payment details.

These providers process data on our behalf under data processing agreements. Some may process data outside the European Economic Area; where they do, this is covered by the EU Standard Contractual Clauses or an adequacy decision.

We keep your data for as long as you have an account. You can delete an activity, post, comment or first at any time. When you delete your account (Settings → Delete account), your profile, profile photo, activities, routes, firsts, posts, comments, likes and follows are deleted. Reports about content may be kept for a limited time where we need them to keep the community safe.

Mindset notification settings, your appearance choice and a recording that's still in progress are stored only on your phone.

Under the GDPR you can ask to see the data we hold about you, have it corrected or deleted, receive a copy of it, object to or restrict how we use it, and withdraw any consent you gave. Most of this you can do yourself in the app; for anything else email nevermadeoutdoorclub@gmail.com. We answer within one month.

You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl), or the authority where you live.

NEVERMADE is meant for people aged 16 and over. We don't knowingly collect data from younger children.

If we change this policy, we update it here and change the date at the top. For important changes we'll also tell you in the app.