← NEVERMADE OUTDOOR CLUB

Support

Questions about the app, your account or your data? We’re a small team and we read everything.

Common questions

FAQ

What is NEVERMADE OUTDOOR CLUB?

NOC is an outdoor app and community for chasing your firsts: your first summit, first trail run, first sunrise hike, first night outside. It’s not about being the fastest. You record your outings, keep a list of the firsts you’re after and share them with people who get it.

Is the app out yet? Is there an Android version?

The app is being built right now and comes to iPhone first, with Android after that. Leave your email on the home page to hear when it launches, or join the Discord to follow along.

What does it cost? What is NOC+?

NOC+ will be an optional membership with extras. The details and pricing aren’t final yet; the Discord hears first. If you subscribe through the App Store, Apple handles the payment and you manage or cancel it in your iPhone’s Settings → your name → Subscriptions.

Who can see my activities?

New activities are private by default: only you see them. When you share an outing you choose “stats only” (the route stays private) or “route and stats”, and whether the post is for everyone or only your followers.

Why does the app ask for my location?

To record your route while you’re out, and to find parks and trailheads near you. If you allow it, recording keeps going while your screen is locked, so your route doesn’t stop. Location is only used while the app is in use or while a recording you started is running. You can change this any time in your iPhone’s Settings → Privacy & Security → Location Services. The privacy policy has the details.

How do I delete my account?

In the app, go to Settings → Delete account. This deletes your profile, profile photo, activities, routes, firsts, posts, comments, likes and follows. If you can’t get into the app, email nevermadeoutdoorclub@gmail.com from the address you signed up with.

Someone is being abusive. What can I do?

Use the report option on the post, comment or profile in the app; moderators review every report. You can also block people. For anything urgent or serious, email nevermadeoutdoorclub@gmail.com.

I found a bug or have an idea.

Tell us. Email nevermadeoutdoorclub@gmail.com (a screenshot and your iPhone model help) or post it in the Discord, where the app is shaped together.

How we handle your data is in the privacy policy.